FAQs

By visiting the Log In option, you can register. Simply provide your mobile number and email address; you will receive a verification link via email; click it to confirm your account. You can use your Facebook or Google account to sign in as well.

What are the benefits of registering?

By registering with us, you can access your account at any moment to monitor and track your orders. Those who have registered can access special previews and updates by signing up for our newsletter.

I forgot my password, how do I reset it?

Click on the ‘Forgot Password’ option available on the Log In page. A link to set a new password will be sent to your registered email id.

 

Yes. You can edit your personal information in the ‘My Account’ section by logging in.

Do I have to disclose my e-mail id and phone number for registration?

Yes, it is important to disclose these details as it helps facilitate a smooth operation and ensures a secure shopping transaction for you. Rest assured; your data will remain secure with us.

We’re sorry to see you leave. However, you can opt out of our services by clicking the ‘Unsubscribe’ option in the ‘My Account’ section.

PAYMENT AND SECURITY

What are the online payment options available on your website?

We accept all Credit/Debit cards and Internet banking service of all major banks. We also accept wallet payments. For special cases, we allow bank deposit (NEFT / cash deposit) of order amount prior to order confirmation. Please contact our Customer Care Team to know more.

Do you provide Cash on Delivery (COD) service?

Yes, we provide Cash on Delivery services at select locations. Please enter your PIN code during checkout page to confirm your area eligibility. Shipping charges for COD will be 100₹.

My transaction failed; I received a payment gateway error message Please help.

Sorry for the inconvenience caused; this could be due to a technical glitch, please try again later. In case the problem persists, please contact our Customer Care Team and they will help you complete your order. If amount was deducted before the order was completed, please contact your bank for transaction reversal.

Please abort the transaction and inform our Customer Care Team immediately. You may also want to contact your bank and reassure safety of your account.

What happens if my credit/debit card has been compromised while making a payment online?

 We do not store/retain any of your credit card information. If you suspect that your information has been compromised, please get in touch with your bank immediately.

No, there’s no limit. Shop your heart out!

To help you find the perfect fit every product display page on our website has a ‘Size Chart’ section for your ready reference. You can also view the size chart here.

Yes! You can cancel your order by reaching out to us on mail reachmegjc@gmail.com or by messaging us on +91 9172056565 withing 48 hours of placing the order.

In an unlikely event that the product you received is not what you ordered, please contact our Customer Care Team within 24 hours of delivery.

What happens if the product I ordered is out of stock?

If a product is out of stock, you will be informed when you add it to your Shopping Cart or at Checkout. In rare cases, if the product is out of stock after your order is confirmed, we will initiate order cancellation and refund the amount.

We deliver within 10-14 business days.