Return, Exchange and Refund Policy

Exchange and Return:

At Gayatri Joshi Online, each piece is meticulously customized upon receiving an order from the customer based on their size. Due to this personalized process, we do not offer exchanges or returns for online purchases.

Wrong Product Delivery:
In the rare event of an incorrect product being delivered, please promptly contact our customer care team at +91 9172056565. We will arrange for a return pick-up.

Upon receiving the incorrect product, we will promptly dispatch the correct item to you, with an estimated delivery time of 8-10 business days.

Defective Products:
If the received product has any defects, kindly send us a video highlighting the issue to our customer care at +91 9172056565. Once we verify the defect, we will assist you accordingly.

Refunds for Order Cancellation:
Should you wish to cancel your order, please reach out to us at +91 9172056565 within 24 hours of placing your order. We will process your cancellation and initiate a refund.

Please note that orders cannot be cancelled if the product is already in production.